Effective Date: July 2026

Website: shop.mitobi.ca

Welcome to Mitobi (“Mitobi”, “we”, “our”, or “us”).

Thank you for choosing Mitobi as your trusted local technology and security partner. We proudly serve the Pembina Valley region of Manitoba by providing quality technology products, electronic security equipment, IT solutions, and exceptional customer service.

These Terms & Conditions (“Terms”) govern your access to and use of shop.mitobi.ca, including all purchases of products and services made through our website or directly through Mitobi.

By accessing our website, creating an account, requesting a quotation, placing an order, or purchasing any product or service from Mitobi, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products or services from us.

1. DEFINITIONS

For the purpose of these Terms & Conditions:

“Mitobi” means Mitobi, the owner and operator of shop.mitobi.ca.

“Website” means shop.mitobi.ca and all pages operated under this domain.

“Customer” means any individual or business purchasing products or services from Mitobi.

“Products” include, but are not limited to:

  • Consumer electronics
  • Bluetooth devices
  • Smart trackers
  • Smart glasses
  • Audio equipment
  • CCTV equipment
  • Alarm systems
  • Access control products
  • Fire safety products
  • Networking equipment
  • Computer accessories
  • IT products
  • Any other merchandise sold by Mitobi.

“Services” include:

  • Product sourcing
  • Installation
  • Consultation
  • Technical support
  • System configuration
  • Security assessments
  • IT services
  • Project quotations
  • Any other services provided by Mitobi.

“Special Order” means any item ordered specifically at the request of a customer and not normally stocked by Mitobi.

“Business Day” means Monday through Friday excluding statutory holidays in Manitoba.

2. ELIGIBILITY

By using this Website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement, or you have the permission of a parent or legal guardian.
  • All information you provide is accurate and complete.
  • You will keep your account information up to date.
  • You will not use our products or services for any unlawful purpose.

Mitobi reserves the right to refuse service where we reasonably believe false information has been provided or where the purchase may violate applicable laws.

3. PRODUCTS & SERVICES

Mitobi offers a wide range of technology products, electronic security equipment, accessories, and professional services.

While we make every effort to accurately describe our products, we do not guarantee that:

  • every product description is completely error-free;
  • colours displayed on your screen exactly match the actual product;
  • packaging shown on the Website will always match current manufacturer packaging;
  • manufacturers will not change specifications without prior notice.

Manufacturers may update specifications, packaging, firmware, accessories, or product features at any time.

Mitobi reserves the right to discontinue products without notice.

4. PRODUCT AVAILABILITY

Product availability displayed on our Website is intended as a guide only.

Although we strive to keep inventory information current, stock levels may change due to:

  • supplier availability;
  • simultaneous purchases;
  • inventory adjustments;
  • discontinued products;
  • manufacturer shortages.

If a product becomes unavailable after an order has been placed, Mitobi may:

  • offer an estimated delivery date;
  • recommend a suitable alternative;
  • or provide a refund if the customer chooses not to wait.

Mitobi is not liable for losses resulting from supplier shortages or product discontinuation.

5. PRICING

Unless otherwise stated:

  • All prices are shown in Canadian Dollars (CAD).
  • Applicable GST and PST will be added during checkout where required by law.
  • Prices are subject to change without notice.

Although we take reasonable care to ensure pricing accuracy, errors may occasionally occur.

Where a pricing error is discovered before an order is fulfilled, Mitobi reserves the right to:

  • correct the price;
  • contact the customer for approval;
  • or cancel the order and issue a refund if payment has already been received.

6. PAYMENT METHODS

At this time, Mitobi does not process online credit card payments through the Website.

Accepted payment methods may include:

  • Interac e-Transfer
  • Credit Card at Pickup
  • Credit Card upon Local Delivery (where available)
  • Debit Card at Pickup
  • Cash at Pickup (subject to availability)
  • Other payment methods approved by Mitobi

Payment instructions will be provided once an order has been confirmed.

Mitobi reserves the right to refuse any payment method at its discretion.

Ownership of products remains with Mitobi until full payment has been received.

7. REQUESTS FOR QUOTATIONS (RFQs)

Customers may request quotations for products or services.

Submitting a quotation request does not create a contract between the customer and Mitobi.

Mitobi reserves the right to decline quotation requests where:

  • requested products cannot reasonably be sourced;
  • supplier availability is uncertain;
  • pricing cannot be confirmed;
  • the requested products or services fall outside our business operations.

Unless otherwise stated, quotations are valid for 30 days from the date issued.

Prices may change after the quotation expiry date.

8. SPECIAL ORDERS

Certain products are ordered specifically for individual customers.

Special-order products generally require a deposit before Mitobi places the order with the supplier.

Once a special-order item has been ordered from our supplier, the order cannot normally be cancelled, returned, or refunded, except where:

  • the wrong product was supplied;
  • the product is defective upon arrival;
  • or Mitobi agrees otherwise in writing.

Estimated delivery dates for special-order products are estimates only and may change due to supplier or transportation delays.

9. ORDER ACCEPTANCE

Placing an order through our Website does not automatically mean the order has been accepted.

Orders become accepted only when:

  • product availability has been confirmed;
  • pricing has been confirmed;
  • payment arrangements have been agreed upon where applicable;
  • and Mitobi has communicated acceptance of the order.

Mitobi reserves the right to refuse or cancel any order where:

  • products become unavailable;
  • incorrect pricing has occurred;
  • fraud is suspected;
  • payment cannot be verified;
  • the customer has provided inaccurate information;
  • or fulfilling the order is otherwise not reasonably possible.

10. ORDER CANCELLATIONS

Customers may request cancellation of an order before it has been processed.

Orders for regularly stocked products may generally be cancelled without penalty if:

  • payment has not yet been made; and
  • the order has not yet been processed or dispatched.

Special-order products cannot normally be cancelled once Mitobi has confirmed the order with its supplier.

Where a deposit has been paid for a special-order product, that deposit may become non-refundable once the supplier has accepted the order.

Mitobi reserves the right to cancel an order where circumstances beyond our control prevent us from fulfilling it. In such cases, any payments received for unfulfilled products will be refunded.

11. SHIPPING & DELIVERY

Mitobi offers local delivery and shipping services throughout the Pembina Valley region and other locations where practical.

Delivery availability, estimated delivery times, and shipping costs depend on the product, destination, order size, supplier availability, and the selected delivery method.

Delivery dates provided by Mitobi are estimates only and are not guaranteed.

Mitobi shall not be liable for delays caused by:

  • supplier shortages;
  • courier delays;
  • customs or border inspections;
  • severe weather conditions;
  • transportation disruptions;
  • labour disputes;
  • government actions;
  • Force Majeure events; or
  • any other circumstances beyond our reasonable control.

Customers will be notified as soon as reasonably possible if significant delivery delays occur.

12. SHIPPING CHARGES

Mitobi is committed to providing fair and reasonable delivery options.

Local Delivery

Delivery within:

  • Morden
  • Winkler

is generally provided free of charge, subject to order value, product type, and delivery scheduling.

Pembina Valley Deliveries

Deliveries outside Morden and Winkler but within the Pembina Valley may incur a delivery charge.

Delivery charges are not fixed.

Instead, they are determined based on:

  • destination;
  • package size;
  • package weight;
  • delivery urgency;
  • transportation method;
  • and other relevant factors.

Mitobi will communicate the delivery cost to the customer before dispatch, and delivery will proceed only after the customer has approved the shipping cost.

13. PICKUP ORDERS

Customers may collect orders from either of our pickup locations.

Morden Pickup

459 Stephen Street

Morden, Manitoba

R6M 1T9

Winkler Pickup

325 Roblin Boulevard

Winkler, Manitoba

R6W 0H2

Pickup is available during Mitobi’s posted business hours or by appointment where applicable.

Customers may be required to provide:

  • proof of identity;
  • order confirmation;
  • or proof of payment before products are released.

14. HOLDING OF PICKUP ORDERS

Orders awaiting pickup will be held according to the following guidelines:

Unpaid Orders

Products that have not been paid for will normally be held for 48 hours after notification that the order is ready for pickup.

If payment has not been received within this period, Mitobi may cancel the order without further notice.

Paid Orders

Products that have been fully paid for will be held for a reasonable period.

Customers who require additional time should contact Mitobi to make alternative arrangements.

Mitobi reserves the right to contact customers regarding long-uncollected orders and may apply reasonable storage arrangements where permitted by law.

15. DELIVERY CONFIRMATION

Where products are delivered directly to a customer, Mitobi will make reasonable efforts to confirm:

  • the delivery address;
  • the delivery recipient;
  • and the agreed delivery location.

Delivery may include:

  • signature confirmation;
  • delivery photographs;
  • written confirmation;
  • or electronic confirmation where appropriate.

Once delivery has been completed in accordance with the customer’s instructions, responsibility for the product transfers to the customer.

16. RISK OF LOSS

Risk of loss or damage passes to the customer when:

  • the customer collects the product;
  • an authorized representative collects the product;
  • or delivery has been completed to the agreed delivery location.

Mitobi is not responsible for:

  • theft;
  • loss;
  • weather damage;
  • vandalism;
  • or damage occurring after confirmed delivery.

Customers are encouraged to inspect delivered products promptly.

17. PRODUCT INSPECTION

Customers should inspect products as soon as reasonably possible after receiving them.

Any visible damage, missing accessories, incorrect items, or shipping concerns should be reported to Mitobi within 48 hours of receiving the order.

Failure to report visible issues within this period may affect the outcome of a claim.

18. RETURNS

Mitobi wants every customer to be satisfied with their purchase.

Eligible products may be returned within seven (7) calendar days from the date of delivery or pickup.

To qualify for a return:

  • the customer must provide proof of purchase;
  • the product must be returned within seven days;
  • the product must pass Mitobi’s inspection;
  • the product must not have been intentionally damaged or altered.

Mitobi reserves the right to decline returns that do not satisfy these requirements.

19. OPENED PRODUCTS

Certain products may still qualify for return after being opened.

Eligibility depends on:

  • product condition;
  • completeness of accessories;
  • packaging;
  • manufacturer requirements;
  • and inspection results.

Opened products that show evidence of:

  • misuse;
  • installation damage;
  • missing accessories;
  • excessive wear;
  • or customer-caused damage

may not qualify for refund or exchange.

Mitobi’s inspection decision shall determine return eligibility.

20. NON-RETURNABLE PRODUCTS

The following items are generally not eligible for return:

  • Special-order products;
  • Custom-configured equipment;
  • Clearance or final-sale items (where identified);
  • Products damaged by misuse;
  • Products modified by the customer;
  • Products with missing major components;
  • Products damaged through improper installation;
  • Software licenses;
  • Digital products;
  • Products that cannot reasonably be resold due to their condition.

Exceptions may apply where required by law.

21. REFUNDS

Approved refunds will normally be processed within 48 hours after the returned product has successfully passed inspection.

Refunds will generally be issued using the original payment method whenever practical.

Shipping charges are generally non-refundable unless the return results from:

  • Mitobi’s error;
  • a defective product;
  • or an incorrect shipment.

22. WARRANTY

Mitobi provides warranty support for eligible products sold through our Website.

Warranty coverage varies depending on:

  • manufacturer policies;
  • product type;
  • and Mitobi’s warranty program.

Warranty claims are subject to inspection.

Mitobi may choose to:

  • repair the product;
  • replace the product;
  • provide replacement parts;
  • or issue a refund,

depending on the circumstances.

Warranty decisions are made after inspection and assessment.

23. WARRANTY EXCLUSIONS

Warranty coverage does not normally include damage resulting from:

  • misuse;
  • accidental damage;
  • improper installation;
  • unauthorized repairs;
  • modifications;
  • abuse;
  • water damage;
  • moisture;
  • flooding;
  • lightning;
  • electrical surges;
  • fire;
  • environmental conditions;
  • extreme temperatures;
  • normal wear and tear;
  • failure to follow operating instructions.

Warranty coverage may also be void where serial numbers or manufacturer labels have been removed or altered.

24. INSTALLATION SERVICES

Mitobi offers professional installation services for selected products.

Installation services are separate from the purchase of products unless specifically stated otherwise.

Customers purchasing products without installation are responsible for ensuring that installation is completed correctly and safely.

Improper installation performed by the customer or a third party may affect warranty eligibility.

Mitobi is not responsible for damage resulting from improper installation performed by anyone other than Mitobi or its authorized representatives.

25. SECURITY PRODUCT DISCLAIMER

Mitobi supplies electronic security products designed to reduce security risks and improve monitoring capabilities.

However, no security product or system can guarantee:

  • prevention of theft;
  • prevention of burglary;
  • prevention of vandalism;
  • prevention of fire;
  • prevention of unauthorized access;
  • prevention of property damage;
  • or protection against every possible security incident.

Customers acknowledge that:

  • security systems reduce risk but cannot eliminate it;
  • proper maintenance is essential;
  • testing should be performed regularly;
  • and appropriate insurance coverage should always be maintained.

Mitobi shall not be liable for losses resulting from criminal acts, emergencies, equipment limitations, power failures, communication failures, internet outages, or circumstances beyond the intended capability of the products supplied.

26. CUSTOMER ACCOUNTS

Customers may create an account on shop.mitobi.ca to facilitate purchases, manage orders, and access certain features.

Customers are responsible for:

  • maintaining the confidentiality of their login credentials;
  • ensuring their password remains secure;
  • updating their account information when it changes;
  • all activities carried out using their account.

Mitobi is not responsible for unauthorized access resulting from:

  • passwords shared by the customer;
  • weak passwords;
  • customer negligence;
  • compromised personal devices.

Mitobi reserves the right to suspend or terminate any customer account where fraudulent, abusive, or unlawful activity is reasonably suspected.

27. CUSTOMER INFORMATION & PRIVACY

Mitobi respects your privacy.

Information collected may include:

  • Name
  • Email Address
  • Telephone Number
  • Billing Address
  • Shipping Address
  • Purchase History
  • Account Information

Mitobi does not store customers’ credit card information on its website.

Customer information is collected only for purposes such as:

  • processing orders;
  • arranging delivery or pickup;
  • providing customer support;
  • warranty administration;
  • legal and accounting requirements.

Mitobi will not sell customer information to third parties.

28. ELECTRONIC COMMUNICATIONS

By using our Website or placing an order, customers agree that Mitobi may communicate electronically, including through:

  • Email;
  • Telephone;
  • SMS (where applicable);
  • Website notifications.

Electronic communications satisfy any legal requirement that communications be in writing.

29. PRODUCT COMPATIBILITY

Customers are responsible for ensuring products purchased are compatible with their intended equipment unless compatibility has been specifically confirmed by Mitobi in writing.

Technical advice provided by Mitobi is based solely on the information supplied by the customer.

Mitobi is not responsible for compatibility issues resulting from inaccurate or incomplete information provided by the customer.

30. THIRD-PARTY SOFTWARE & APPLICATIONS

Certain products sold by Mitobi may require:

  • mobile applications;
  • cloud services;
  • internet access;
  • firmware updates;
  • operating system compatibility;
  • third-party software.

Mitobi does not control these third-party services and is not responsible for interruptions, changes, discontinued services, or compatibility issues arising from software or applications provided by third parties.

31. ACCEPTABLE USE

Customers agree not to use products purchased from Mitobi:

  • for unlawful purposes;
  • to violate privacy rights;
  • to interfere with computer systems without authorization;
  • for fraudulent activities;
  • in violation of applicable Canadian laws or regulations.

Customers purchasing surveillance equipment are solely responsible for ensuring that installation and operation comply with all applicable privacy laws and legal requirements.

32. WEBSITE AVAILABILITY

Mitobi strives to keep its Website available at all times.

However, we do not guarantee uninterrupted access.

The Website may be temporarily unavailable due to:

  • maintenance;
  • upgrades;
  • technical failures;
  • internet disruptions;
  • cyber-security incidents;
  • or other circumstances beyond our reasonable control.

Mitobi shall not be liable for losses arising from temporary website interruptions.

33. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Mitobi shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • use of our Website;
  • purchase of our products;
  • delays in delivery;
  • product incompatibility;
  • loss of business;
  • loss of profits;
  • loss of income;
  • business interruption;
  • loss of data;
  • equipment failure;
  • third-party services;
  • security incidents;
  • or any other consequential loss.

Where liability cannot legally be excluded, Mitobi’s total liability shall not exceed the purchase price paid for the product or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Canadian law.

34. INDEMNIFICATION

Customers agree to indemnify and hold harmless Mitobi, its owners, employees, contractors, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

  • misuse of products;
  • breach of these Terms;
  • unlawful activities;
  • infringement of third-party rights;
  • improper installation;
  • unauthorized modifications;
  • or negligence by the customer.

35. FORCE MAJEURE

Mitobi shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

  • severe weather;
  • snowstorms;
  • flooding;
  • fires;
  • natural disasters;
  • pandemics;
  • public health emergencies;
  • supplier shortages;
  • transportation disruptions;
  • courier delays;
  • customs inspections;
  • border delays;
  • labour disputes;
  • government actions;
  • power outages;
  • internet failures;
  • telecommunications failures;
  • cyber incidents;
  • or any other event beyond Mitobi’s reasonable control.

Mitobi will make reasonable efforts to notify customers of significant delays and resume normal operations as soon as reasonably possible.

36. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Manitoba and the applicable federal laws of Canada.

Any dispute arising from these Terms or the use of shop.mitobi.ca shall be subject to the jurisdiction of the courts of Manitoba, unless otherwise required by applicable law.

37. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

38. ENTIRE AGREEMENT

These Terms & Conditions, together with any policies referenced herein constitute the entire agreement between the customer and Mitobi concerning the use of the Website and the purchase of products and services.

For commercial projects, installation contracts, or signed quotations, the terms of the signed agreement shall prevail where there is a conflict with these Website Terms.

39. CHANGES TO THESE TERMS

Mitobi reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on shop.mitobi.ca with a revised “Last Updated” date.

Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

Customers are encouraged to review these Terms periodically.

40. CONTACT INFORMATION

If you have questions regarding these Terms & Conditions, please contact:

Mitobi

Website: shop.mitobi.ca

Morden Pickup Location
459 Stephen Street
Morden, Manitoba R6M 1T9

Winkler Pickup Location
325 Roblin Boulevard
Winkler, Manitoba R6W 0H2

Email: [email protected]